Aren't sure where to start? We are here to help! Please feel out the contact us form below and someone will reach out to you very soon.
Corporate Office Address and Headquarters
2101 W. John Carpenter Freeway
Irving, TX 75063
Product Information RequestComplete our request form to receive a follow-up from a LifeSynch representative about our behavioral healthcare program and services.
Other Contact Information for:
LifeSynchSM customer service representatives provide live voice response 24 hours a day, 7 days a week, including holidays, 365 days a year.
If you or a covered family member are in a life-threatening situation, call 911 or go to the nearest hospital. The hospital will contact us through the 800 number on your benefit card, and a licensed professional LifeSynch staff member will assist you. In consultation with hospital staff, the LifeSynch care manager will authorize the appropriate level of care. Depending on your benefit plan, it may be necessary for you to be transferred to a facility that is participating in LifeSynch's network.
Questions About Benefits, Claims, Appeals, Eligibility, Utilization Management or Other Questions
Call the toll-free number on your insurance or member card or call 1- 800-777-6330, if you do not have your card.
If it is necessary for you to talk with a licensed clinician, the customer service representative will transfer your call to a clinical care manager. This professional will conduct a telephone assessment and provide you with recommendations regarding treatment options.
LifeSynch Privacy Office at 1-800-777-6330.
Quality Improvement Program (QI)
For more information about LifeSynch’s QI program, call 1-866-270-4223 or e-mail QI@lifesynch.com.
Claims Services and Appeals
Please feel free to call us at the number on the back of the member's card or at 1-800-777-6330.
Provider Relations (for Status of Provider Applications and Recredentialing)
Note: Your message will be sent using standard unsecured e-mail. Please do not send confidential patient, provider, or business information via e-mail.
Provider Address Listing Updates
Send e-mail corrections to firstname.lastname@example.org or download form below.