At LifeSynch®, we're dedicated to providing perfect service. If you have a question about claims, benefits, or resources for LifeSynch members, feel free to call us. See below for contact information.
LifeSynch customer service representatives provide live voice response 24 hours a day, 7 days a week, including holidays, 365 days a year.
For questions about benefits, claims, claims appeals, eligibility, utilization management or other questions:
Call the toll-free number on your insurance or member card or call 1-800-777-6330, if you do not have your card.
If it is necessary for you to talk with a licensed clinician, the customer service representative will transfer your call to a clinical care manager. This professional will conduct a telephone assessment and provide you with recommendations regarding treatment options.
If you or a covered family member are in a life-threatening situation, call 911 or go to the nearest hospital. The hospital will contact us through the 800 number on your benefit card, and a licensed professional LifeSynch staff member will assist you.
In consultation with hospital staff, the LifeSynch care manager will authorize the appropriate level of care. Depending on your benefit plan, it may be necessary for you to be transferred to a facility that is participating in LifeSynch's network.