LifeSynch is a behavioral health care company that has contracted with your employer or insurer to assist you with your behavioral health needs.

Behavioral health care services assist people experiencing difficulties coping with the stresses of daily living. People's thoughts, feelings, and behaviors can be affected by physical illness, alcohol or drug use, and work or family problems. When life stresses persist for an extended period of time, a person's ability to continue "business as usual" becomes extremely difficult without professional help. In addition, people may feel embarrassed or ashamed by the need to ask for help.

Need help in finding a LifeSynch provider? Check out our Provider Lookup feature. Benefit and eligibility questions? Call LifeSynch member helpline 1-800-777-6330. If you have any questions regarding utilization management, please feel free to call us at the number on the back of your card or at 800-777-6330. Filing claims? Get assistance through LifeSynch's Claims Department. Employee Assistance Programs What is an EAP and how does it help your work and family life? LifeSynch’s confidentiality policies including what a ”routine consent” (Consentimiento para dar a conocer la información de salud - California only) is and how it allows LifeSynch to use information about you; your right to approve the release of personal health information not covered by the “routine consent,” how you may request restrictions on the use or disclosure of personal health information, amendments to personal health information or an accounting of disclosures of personal health information; LifeSynch’s commitment to protect your privacy in all settings and LifeSynch’s policy on sharing personal health information with employers. LifeSynch’s policy prohibiting financial incentives for utilization management decision-makers. Process for filing a complaint (Proceso de Queja de LifeSynch Administrators - California only) Process for initiating an appeal (Como Iniciar Una Apelacion - California only)

Members' Rights and Responsibilities  (Derechos del miembroj - California only) See how we view our mutual relationship with you. Care Management Learn what Customer Service and Clinical Case Managers do. A description of the availability of an independent external appeals process (Proceso de Apelación de LifeSynch Administrators - California only) for utilization management decisions made by LifeSynch. Information about LifeSynch’s Quality Improvement Program including goals, processes and outcomes as related to care and service. Clinical Practice Guidelines LifeSynch Clinical Criteria Information about LifeSynch's preventive behavioral health programs which are designed to help members stay healthy, including how successful these programs have been. Standards for Treatment Record Documentation Member Login Log in for thousands of pages of reference material on a variety of topics. Resource Center Visit our Resource Center for articles and links to helpful sites on the web. More Questions? Try our Frequently Asked Questions Let us hear from you Tell us what we're doing well and what we need to do to improve.

At LifeSynch we are sensitive to the delicate nature of behavioral health care issues. We have designed processes which:

	Create an environment of confidentiality
	Make resources available in a responsive and convenient manner
	Provide understandable answers to members questions and concerns
	Offer guidance to members on how best to utilize their benefit plans