Read more about your member rights, privacy and the process for appeals and complaints.
Learn more about the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and how to access the HIPAA patient consent to release information form.
Includes a brief description of the various individual rights and the appropriate process for invoking one of these rights.
Process for initiating an appeal, including a description of the availability of an independent external appeal of a utilization management decision made by LifeSynch®.
Describes the process for a member to initiate a complaint about services or providers.
LifeSynch’s clinical practice guidelines help you understand treatment options for common behavioral health conditions.
Review LifeSynch’s utilization management guidelines which prohibit financial incentives for care decisions.
Quality service and patient safety are the driving force behind everything we do.