Learn about Your Member Rights and Guidelines
Read more about your member rights, privacy and the process for appeals and complaints.
HIPAA
Learn more about the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and how to access the HIPAA patient consent to release information form.
Member Resources
Member Rights and Responsibilities
Includes a brief description of the various individual rights and the appropriate process for invoking one of these rights.
Member Appeals
Process for initiating an appeal, including a description of the availability of an independent external appeal of a utilization management decision made by LifeSynch®.
Member Complaints
Describes the process for a member to initiate a complaint about services or providers.
Related Resources
Provider Clinical Practice Guidelines
LifeSynch’s clinical practice guidelines help you understand treatment options for common behavioral health conditions.
Policy Prohibiting Financial Incentives
Review LifeSynch’s utilization management guidelines which prohibit financial incentives for care decisions.
Member Information Request
Complete our member information request form to be contacted by a customer service.
Provider Lookup
Quick Links
Commitment to Quality
Quality service and patient safety are the driving force behind everything we do.
