Council for Affordable Quality Health Care (CAQH®) Application Process
LifeSynch®, as a subsidiary of Humana, participates in CAQH's Universal Credentialing DataSource initiative, an online service that helps physicians and other health care providers with the credentialing process. To apply as a LifeSynch provider, you must grant LifeSynch access to your CAQH application.
Three-step Process for Applying
Please review the step-by-step directions below.
Review the Required Qualifications Before Applying
Step 1: Allow Access to Your CAQH Information
In order for LifeSynch to access your CAQH application, please allow Humana or "all health plans" authorization on the CAQH website. CAQH applications must be current and must have been verified/attested with CAQH within the past six months.
Not in CAQH?
If you are not registered with CAQH, contact Provider Services at 1-800-890-8288.
To learn more, visit the About CAQH page
Step 2: Update Your CAQH File
Confirm that your CAQH file is complete. Use the appropriate downloadable checklist below to ensure that complete data are available.
Special Note: Providers whose CAQH files are incomplete, have expiring insurance (within 60 days) or are missing any data element will have their LifeSynch application immediately declined and will have to reapply.
Download checklist to confirm CAQH items (no need to send):
Checklist for All Individual Providers (Except California)
IRS W-9 Form (submit to CAQH file only)
Step 3: Submit Your Provider Interest Form
Once you have completed steps 1 and 2, download and complete the Provider Interest Form below. Email your completed interest form to LSletterofinterest@humana.com.
Our intent is to keep this process as streamlined and paperless as possible. There is no need to submit your checklist from step 2. It is meant to help you ensure that your documents are correct and current on the CAQH website.
LifeSynch Candidate Review Process
LifeSynch notifies candidates via mail once the credentialing review process is completed, which may take up to 120 days. (For Missouri providers, we will review your information and make a decision to approve or deny your completed credentialing application within 60 business days of the date we receive it.) As part of the review process, LifeSynch must verify your license, malpractice insurance, educational degrees and (for physicians) hospital privileges. We also query the National Practitioner Data Bank for malpractice settlements, license suspensions and Medicare sanctions. The final step is review by LifeSynch's Credentialing Committee.
Practitioners have the right to review information submitted to support their credentialing application, correct erroneous information and receive information about the status of their application. These rights may be exercised by calling our Provider Relations Department at 1-800-890-8288.
Contact Provider Services at 1-800-890-8288 between 8 a.m. and 5 p.m., Central Time, Monday through Friday.